Privacy Policy

At Adaptable HealthCare LLC ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at adaptablehc.com or use our healthcare services.

HIPAA Notice: As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with HIPAA Privacy Rules. For a complete Notice of Privacy Practices regarding your medical records and health information, please request a copy at our office or during your visit.

When you book an appointment, contact us, or use our services, we may collect:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Insurance information and billing details
• Appointment preferences and scheduling information

In the course of providing medical care, we collect and maintain:

• Medical history, symptoms, diagnoses, and treatment plans
• Lab results, prescriptions, and clinical notes
• Vital signs and examination findings
• Records from other healthcare providers (with your authorization)

We may automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring websites
• Cookies and similar tracking technologies (see Cookies section below)

We use your information for the following purposes:

• Providing medical treatment, diagnosis, and care coordination
• Scheduling appointments and sending appointment reminders
• Processing payments and billing insurance companies
• Communicating test results and treatment recommendations
• Maintaining accurate medical records

• Complying with legal obligations and regulatory requirements
• Responding to legal requests, court orders, or government investigations
• Improving our website, services, and patient experience
• Conducting internal quality assurance and training

We do not sell or rent your personal or health information. We may share your information only in the following circumstances:

• Charm EHR System: We use Charm (ChARM) for electronic health records and appointment scheduling. Charm is HIPAA-compliant and bound by Business Associate Agreements.
• Billing and Payment Processors: For processing payments and insurance claims.
• Laboratory and Diagnostic Services: For conducting tests and providing results.
• Website Hosting (GoDaddy): Our website is hosted by GoDaddy, which provides secure server infrastructure.

• Referrals to specialists or other healthcare providers (with your consent)
• Coordinating care with pharmacies for prescription fulfillment
• Sharing information with your insurance company for coverage verification and billing

• When required by law, regulation, or legal process
• To prevent or address fraud, security, or technical issues
• To protect the rights, property, or safety of our patients, staff, or others
• In cases of public health reporting (e.g., communicable diseases as mandated by law)

Under HIPAA and applicable privacy laws, you have the following rights:

• Access: You have the right to access and obtain a copy of your medical records.
• Correction: You may request corrections to inaccurate or incomplete health information.
• Restrictions: You may request restrictions on certain uses or disclosures of your information.
• Confidential Communications: You may request to receive communications in a specific manner or at a specific location.
• Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
• Revoke Authorization: You may revoke any authorization you have given us to use or disclose your information (except to the extent action has already been taken).

To exercise any of these rights, please contact us using the information provided at the end of this policy.

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of sensitive data transmitted over the internet (SSL/TLS)
• Secure storage of electronic health records in HIPAA-compliant systems
• Access controls limiting who can view your information
• Regular staff training on privacy and security practices
• Physical security measures at our office location

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites (e.g., insurance portals, health resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without proper authorization. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Adaptable HealthCare LLC
184 Thomas Johnson Dr, #202L
Frederick, MD 21702
Phone: 301-201-3181
Email: info@adaptablehc.com